Waiting Time

On journeys collecting from an airport, as standard, UK Airport Express allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.

UK Airport Express will honour requests for a “deferred” collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.

UK Airport Express will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email from @ukairportexpress.co.uk

Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.

Tolls

All Tolls are included in the instant online quotes.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

UK Airport Express will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from UK Airport Express confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01934 744171.

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with UK Airport Express’s customer services.

Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes.